A More Beautiful You Awaits at Your Local POLA Shop
The feeling that a more beautiful you awaits starts here at POLA. As we have about 510 stores nationwide, you might be surprised to find how close the nearest one is. Please don’t hesitate to pay a visit. There are many discoveries about beauty waiting for you: Aha! moments, taking a liking to something new at your local POLA shop.
What You Can Do at a POLA Shop
More Freedom to Try: Touch Up Spaces
POLA wants to give you more freedom to try popular products and items that catch your attention.
We have semi-self service touch up spaces to explore your interests, from POLA’s top-line skin care brand B.A to our wrinkle-improving Wrinkle Shot.
If you prefer, we can give skin care advice suitable for you based on skin analysis that takes only minutes.
Enjoy your beauty time to your heart’s content.
8.62 Million Skin Care Recommendations—POLA APEX
We work to make sure that you can achieve the skin quality that you desire.
At POLA shops, you can receive POLA APEX Skin Planning, which analyzes your current skin condition and how it can change in the near future, using photographic images of the skin’s surface.
Then, we use video images of the skin during facial movements to analyze its strengths to boost from here on, in order to ensure your skin is still in good condition five and ten years from now. POLA delivers the best skin care solution to each and every customer from our 8.62 million skin care recipes.
* Not available at some POLA stores.
POLA’s Facial Treatments Deliver What Only True Professionals Can.
POLA believes skin is an asset.
Our facial treatments are based on POLA’s state-of-art technologies and original theories, and delivered to you by the hands of professionals.
We deliver sustainable beauty so that it is built up and can be carried with you into the future.
Not just a healing process, not just a reward for the day.
We update the meaning of receiving esthetic treatments by delivering skin that customers can’t achieve on their own to each individual customer.
Please check for yourself with POLA’s trial esthetic treatment.
* Not available at some POLA stores.
Our Beauty Directors are Dedicated to Bringing Out More of Your Beauty.
POLA’s Beauty Directors work together with you toward the beauty that you dream of.
One Beauty Director for each customer—each Beauty Director attends to her customer as her dedicated beauty care partner.
There is a question that every Beauty Director asks herself: What care is truly needed by my customer?
Our Beauty Directors are devoted to the search for the answer to this question, and identify product and service recommendations.
POLA aims to be a presence that seeks for the best together with customers.
To the Envisioned Future of Individual Customers, With Professional Techniques and Knowledge of Beauty
Our Beauty Directors are beauty professionals who have undergone a variety of expert training.
The training programs are packed with the know-how of POLA, which has been advocating facial massage since 1938.
Your Beauty Director will accurately understand your skin problems and body conditions.
She will respond to your needs with solid techniques and beauty knowledge.
Say what you want to be like, heart-to-heart.
Please Visit Your Nearest POLA Shop.
At POLA shops established in over 510 locations nationwide (as of the end of March 2023), we offer skin analysis with which we make skin care recommendations that cater to your unique conditions.
If you prefer, POLA also provides trials of popular products and professional advice on correct skin care techniques.
POLA APEX Customer Care Process
1. Profiling (Gathering Information)
In order to create a plan for “skin that is uniquely you” and recommend an optimal skin care routine, first we need to “know about you.”
In APEX skin planning, we use a special POLA store tablet terminal to get a good understanding about your unique features, actions, and circumstances from the three aspects of Skin (skin-related concerns), Life (lifestyle habits and physical condition), and Mind (perspectives and preferences).
2. Analyzing
We use still image and video image data on the skin to scientifically and objectively analyze it.
During Condition Analysis, we use photographed images of the skin’s surface to analyze its current condition and how it could easily appear in the near future.
Then in Potential Analysis, we use video images of the skin during facial movements to analyze the strengths to boost from hereon, in order to keep your skin in good condition five and ten years from now.
3. Fitting (Modification)
During the fitting process, we take your Skin Profiling information and Analyzing results and use them for the “Fitting” of both a skin care routine and the items used. Through these two stages, we create a skin care plan for you to start now, based on your ideal skin (how you’d like your skin to be and preferred skin care) and current habits.
We are able to provide our customers with 8.62 million skin care recommendations at the Fitting session.
4. Selecting a Lineup of Items
This is when we select a lineup of items just for you.
We discuss and design with you a selection of items from the APEX line, which will help you achieve “skin that is uniquely you.”
POLA’s Facial Esthetic Treatments: Customer Care Process
1. Visiting a POLA Shop
Please make a reservation for your visit. Your personal* Beauty Director will attend you.
On your first visit, our Beauty Director will interview you about your skin condition.
The total duration of a session is about 120 to 150 minutes, including changing and makeup touch-up. Your second and subsequent sessions will be around 90 to 120 minutes long.
* Each customer will have a dedicated POLA Beauty Director specially appointed to them.
2. Beauty Counseling
You will receive counseling by your personal Beauty Director and then a detailed analysis with our Full Skin Analysis* if you prefer. Your Beauty Director will make skin care recommendations according to your skin condition.
* A next-generation skin analysis system that estimates the full layers of the skin based on the ultrafine state of the skin surface.
3. Experiencing Facial Treatments
Enjoy POLA’s original massage* developed from many years of accumulated knowledge, and based on anatomical science.
* Massage uses manual techniques and equipment.
4. Finish (Skin Care & Makeup)
As the final touch, we will brush up your beauty with POLA’s skin care and makeup products.
