April 1, 2011

Dear Valued Customers,

First of all, we wish to express our sorrow for the lives that have been lost in the Tohoku Pacific Earthquake as well as our sympathy to the survivors and their family. We sincerely hope that everyone's life in the affected area resumes back to normal as soon as possible.

Now, we assume many of you are concerned about the impacts the recent and on-going disasters in Japan may have caused POLA. Please find our official statements below for those questions and concerns you might have.

1. PRODUCT SAFETY:

No Harmful Radioactive Contamination --- There has been no impact (by earthquake, tsunami or nuclear power plant) on Shizuoka Prefecture, where POLA factories are located. All of our products are safe, without any scientifically proven harmful-level radioactive contaminations. Since the event, POLA Japan has been conducting thorough product inspection and the U.S. Custom's inspection has been as strict as ever. Furthermore, POLA USA has started checking radiation level before we ship our merchandises to your local distributors. Therefore, we can assure you that POLA products are safe to use and promote as before. For additional information regarding the radioactive level in "Shizuoka", please visit: Current Radiation Level in Shizuoka

2. POLA OPERATION

Normal Operation --- All of POLA Japan's fundamental operations, including but not limiting to POLA Japan Headquarters, International Division, Factories and R&D Center are being operated normally. No delay of shipment has been reported so far. There may be, however, some possibility of delays at a later time due to some vendors of POLA Japan (e.g., packaging companies, etc), who are still in the process of recovery.

3. CORPORATE SOCIAL RESPONSIBILITY & PHILANTHROPY

Donation and Support --- As of today, POLA-Orbis Holdings, Inc (Japan) has donated 30 Million Japanese Yen (approx. 375,000 USD) and 300 Million Yen worth of POLA merchandises (approx. 3.75 Million USD retail value of toiletry products, etc) through various charity organizations including Japanese Red Cross. In addition, POLA Group decided to donate percentage portion of our March and April revenue to the disaster affected areas and people, mainly North East Japan. For further details, please visit: Japan Relief by POLA-Orbis Holdings, Inc.


Should you have any further questions or concerns, please feel free to contact your Marketing Associates.


Cordially,


Jun Takahashi
President, POLA U.S.A., Inc.